Return Policy
Returns & Refunds
At Teal Teacup, we want you to feel all the warm fuzzies when your order arrives. If something’s not quite right, don’t worry — we’re here to help! Below is our return policy for smooth handling of any hiccups.
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Changed Your Mind? No Problem!
We totally get it — sometimes you order something and then your brain does a little oopsie. If you’d like to return an item for any reason that’s not our fault (like changing your mind or ordering the wrong thing), here’s what you need to know:
• Returns must be requested within 14 days of receiving your order.
• Items must be unopened, unused, and in original condition.
• A 15% restocking fee (or $3 minimum) will be deducted from your refund to help us cover inspection, repackaging, and magical fairy dust.
• Return shipping is your responsibility, and we recommend using a trackable method so your goodies don’t get lost in the void.
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Our Oops = Our Responsibility
If your order arrived damaged, defective, or we sent you the wrong item — yikes! That’s on us, and we’ll fix it ASAP.
• Please email us at [your email] within 7 days of receiving your order.
• Include your order number and a quick photo or description of the issue.
• We’ll offer you a replacement, refund, or return label — whichever makes the most sense for the situation.
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What Can’t Be Returned or Exchanged?
• Items that were used or opened
• Digital products or downloadable items
• Items marked Final Sale
• Items returned without prior approval
At Teal Teacup, we want you to feel all the warm fuzzies when your order arrives. If something’s not quite right, don’t worry — we’re here to help! Below is our return policy for smooth handling of any hiccups.
⸻
Changed Your Mind? No Problem!
We totally get it — sometimes you order something and then your brain does a little oopsie. If you’d like to return an item for any reason that’s not our fault (like changing your mind or ordering the wrong thing), here’s what you need to know:
• Returns must be requested within 14 days of receiving your order.
• Items must be unopened, unused, and in original condition.
• A 15% restocking fee (or $3 minimum) will be deducted from your refund to help us cover inspection, repackaging, and magical fairy dust.
• Return shipping is your responsibility, and we recommend using a trackable method so your goodies don’t get lost in the void.
⸻
Our Oops = Our Responsibility
If your order arrived damaged, defective, or we sent you the wrong item — yikes! That’s on us, and we’ll fix it ASAP.
• Please email us at [your email] within 7 days of receiving your order.
• Include your order number and a quick photo or description of the issue.
• We’ll offer you a replacement, refund, or return label — whichever makes the most sense for the situation.
⸻
What Can’t Be Returned or Exchanged?
• Items that were used or opened
• Digital products or downloadable items
• Items marked Final Sale
• Items returned without prior approval
• Preorders (including Kickstarter and Patreon)
⸻
Refunds
Once we receive and inspect your return, we’ll issue a refund to your original payment method (minus any fees). Refunds usually take 3–5 business days to show up on your end.
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Questions?
We’re just an email away! Contact us at orders@tealteacup.com — we’re a small team, but we care big and always want to do right by you.
⸻
Refunds
Once we receive and inspect your return, we’ll issue a refund to your original payment method (minus any fees). Refunds usually take 3–5 business days to show up on your end.
⸻
Questions?
We’re just an email away! Contact us at orders@tealteacup.com — we’re a small team, but we care big and always want to do right by you.