FAQ
Frequently Asked Questions (FAQs)
Welcome to our FAQ section, where we've compiled answers to your most common questions. If you need further assistance, don't hesitate to reach out at orders@tealteacup.com.
Q: Can I modify or cancel my order after placing it?
A: We understand that sometimes changes are needed after an order is placed. While we aim to accommodate modification or cancellation requests wherever possible, our capacity to do so is not guaranteed. This is due to our customer service team's limited hours and our third-party fulfillment partner's efficiency in processing orders promptly.
If you need to request a change or cancellation, please contact us at orders@tealteacup.com as soon as possible. We kindly ask you to include your order number and detailed request in your message. Our team will do everything within our power to assist you, but please be aware that once an order is processed, we are unable to make any changes.
Q: How does pre-ordering affect shipping?
A: Pre-order items cause all items in an order to be held until everything can ship together. If you need in-stock items sooner, please place separate orders.
Q: Can orders be combined to save on shipping?
A: Due to the logistics handled by our third-party shipping partner, we're unable to combine orders or add items after an order has been placed. This ensures efficiency and accuracy in processing your orders.
Q: Encountering an issue with an ITA BAG?
A: Please email us at orders@tealteacup.com for prompt support. Our team, in collaboration with our third-party shipping partner, is dedicated to resolving your concerns swiftly.
Q: Will out-of-stock designs be restocked?
A: Limited Edition items won't be restocked. Seasonal and evergreen designs may see a restock based on demand, which is gauged through preorders. "Last chance" items are sold until they're gone. Stay updated by following us on Instagram @TealTeacup for restock and preorder announcements.
Q: How to fix a bent pin post?
A: Carefully realign the post with a rubber clutch attached. Using pliers can help. For loose posts, a dab of super glue can secure them.
Q: Are commissions available?
A: Business commissions for contract work are welcome. Personal commissions remain closed. For business inquiries, please reach out togayle@tealteacup.com.
Q: What if my package hasn't arrived?
A: First, check with your local post office. Once an order leaves our hands and is with USPS, our third-party shipping partner takes over, and we lose direct control. If a package is returned due to an incorrect address, we're happy to reship it, provided the customer covers the return fee. Lost package claims are available for priority mail orders due to included insurance.
Q: How quickly do you ship orders?
A: Orders typically ship within 1-7 business days, though delays can occur during busy periods. We appreciate your patience as our third-party shipping partner works diligently to dispatch your order promptly.
Q: When will my order arrive?
A: Domestic orders, equipped with tracking, usually arrive within 1-3 business days after shipment. International orders may take 2-4 weeks. Delivery times can vary, especially in light of our reliance on third-party shipping services and external factors such as customs.
Q: Can I apply a coupon after placing an order?
A: Coupons must be applied at the time of checkout and cannot be added to an order retrospectively. Please make sure to apply any discounts at the time of your purchase.
Q: What shipping options do you offer?
A: We provide a range of USPS shipping options for both domestic and international orders. Please understand that once orders are with our third-party shipper, delivery times can be subject to their schedules and external factors.
Q: What about refunds and cancellations?
A: Once an order is placed, including pre-orders, we cannot offer refunds or cancellations. This policy is in place to ensure that our third-party shipping process runs smoothly and efficiently.
Q: What about Returns?
A: We recommend reviewing our Return Policy for detailed information on eligibility and the return process.
Q: How do we grade our products?
A: At TealTeacup, we take pride in the quality of our products. Our grading policy helps you understand what to expect when you purchase from us, especially for items like pins, where craftsmanship and detail matter.
- A-Grade: These are top-quality pieces, as perfect as handcrafted items can be. Minor variations might exist, but they're pretty much the cream of the crop!
- B-Grade: Great quality with a few more noticeable quirks. Maybe a tiny scratch or a slight color variation—ideal for those who don’t mind a little character at a reduced price.
- C-Grade: Still good but with more visible imperfections. These could have more noticeable flaws like larger scratches or enamel fills that didn’t quite fill out. Perfect for budget-conscious collectors who love a good deal.
Each item is inspected with care to ensure it meets our standards before being graded and shipped to you. Please checkout our Grading Policy for more details on what to expect from TealTeacup's Enamel pins and designs!
For any concerns or questions not addressed here, please contact our customer service team. For more detailed information on our policies and shipping practices, visit:
USPS resources for further assistance:
We're committed to providing you with the best experience possible, and we thank you for your understanding and cooperation as we work with our third-party shipping partner to fulfill your orders.
© TealTeacup LLC, 2024